Course Overview

This course is tailored for those aspiring to excel in the housekeeping department of hospitality businesses. It covers essential housekeeping operations, crisis management, and guest interaction skills, ensuring that participants can maintain high standards of cleanliness and customer service.

- Understand the operational procedures of the housekeeping department.
  - Master check-in and check-out systems to maintain cleanliness and order.
  - Develop crisis management strategies to address housekeeping challenges effectively.
  - Learn guest relationship management techniques to enhance guest satisfaction.