Course Overview

Ideal for hospitality professionals, this course focuses on the critical role of the front office in hotels and similar establishments. Participants will learn to manage reservations, provide excellent guest service, and handle emergencies efficiently, ensuring a seamless and welcoming experience for all guests.

• Gain insights into the operational functions of the front office department.
• Learn reservation and check-in systems to ensure smooth guest experiences.
• Acquire crisis management skills to handle unforeseen challenges.
• Enhance guest relationship management techniques for superior service delivery.